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List view record 1: Good services : how to design services that work
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Good services : how to design services that work
Downe, Lou
2020
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why. This book lays out the essential principles for building s...
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Good services : how to design services that work
Downe, Lou
2020
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