Creating Great Customer Experiences
2016
Computer Files, Websites
Begin exploring the tactics involving in reaching marketing goals with a look at how to design products and services to provide the best possible customer experience. Along the way, you’ll learn six rules for effectively managing customer experiences (including getting bad experiences out of the way and empowering employees)..
Main title:
Author:
The Great Courses (Firm), distributorKanopy (Firm), distributor
Imprint:
The Great Courses, 2015.[San Francisco, California, USA] : Kanopy Streaming, 2016.
Collation:
1 online resource (streaming video file) (32 minutes): digital, .flv file, sound
Notes:
In Process Record.Title from title frames.FilmOriginally produced by The Great Courses in 2015.In English
System details:
Mode of access: World Wide Web.
Language:
English
Subject:
Index terms:
Advertising & PRMarketing
BRN:
416103
Electronic access:
Access eFilm - A Kanopy streaming videohttps://www.kanopy.com/node/167590/external-image - Cover Image