Good talk : how to design conversations that matter

Stillman, Daniel2020

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Summary

Life is built one conversation at a time. Learn which conversations matter, how to transform those conversations, and balance them all while leading change. Human beings are conversational animals. Every day we're in constant communication with ourselves, other people and the world around us, and while not all conversations may seem important, they all have the potential to transform our personal, professional and cultural lives for the better. This book explains how conversations work and offers practical advice on how to improve the quality of our exchanges. Take a moment and collect all of the crucial conversations in your work and life. Think of the big conversations you're building and the small ones. Gather up those happening inside and outside of your organisation...and inside and outside of yourself. How many conversations are there? What are you focusing on? What's working? What needs to shift? To lead change, make an impact, and communicate well with others, Daniel Stillman, a thought leader, consultant, podcaster, and speaker in design thinking, presents a framework to keep all of the important conversations on track and provides tools to reframe what's missing and confusing.