Business Management & HR Training. Episode 4, Business Management & HR Training Customer Service Communication
2023
Computer Files, Websites
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled to your respect, your assistance and your attention, yet 89% of shoppers have stopped buying from an online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more sales and repeat customers.
Author:
Imprint:
TMW Media, 2018.[San Francisco, California, USA] : Kanopy Streaming, 2023.
Collation:
1 online resource (streaming video file) (5 minutes): digital, .flv file, sound
Notes:
Title from title frames.FilmIn Process Record.Originally produced by TMW Media in 2018.
System details:
Mode of access: World Wide Web.
Language:
English
BRN:
465679
Electronic access:
Access eFilm - A Kanopy streaming videohttps://www.kanopy.com/node/6456220/external-image - Cover Image